Frequently asked questions

Delivery is calculated at checkout based on your address. It's free on orders over £125. There's a minimum order of £50.

Yes — pick any available delivery day at checkout that suits you. If you have a subscription, you can change the delivery day for any order from your account.

Your order is cut fresh to order and packed the morning it ships, so it arrives in peak condition for your chosen delivery day.

Everything travels in an insulated box lined with 100% sheep's wool, with food-safe ice packs that keep your order chilled below 5°C for up to 48 hours.

We deliver across mainland UK. Enter your postcode at checkout to see available delivery days for your area.

Yes, the minimum order is £50. Free delivery kicks in over £125.

Not at all. Every box and every cut is available as a one-off order. A subscription simply unlocks free delivery and lets you set a delivery schedule.

Anytime, from your account — skip a delivery, change the frequency, or cancel entirely. No calls, no notice period.

Yes. Add your message in the basket before checkout and we'll include it with the order — gift orders never show prices.

Get in touch as soon as possible and we'll do everything we can before your order is cut and dispatched.

All our meat and poultry is certified organic — Soil Association certified — and reared on British family farms we know by name. The exceptions are our wild-caught fish and wild game: they're wild, not farmed, so they can't carry organic certification, but they're every bit as carefully sourced.

Some products — mostly wild fish and game — have been frozen to lock in freshness, and are labelled "previously frozen". They arrive chilled and defrosted, ready for your fridge. Once defrosted, don't refreeze; enjoy within the shelf life shown.

The minimum shelf life is shown on each product and includes your delivery day, and every pack carries its own use-by date. For the best quality, keep it refrigerated at 0–5°C, or freeze it before the use-by date if you're not using it fresh.

Organic means slower-growing breeds, more time outdoors, a natural diet and higher welfare — all independently certified. Beyond the ethics, that's exactly what gives the meat its deeper flavour, better texture and richer fat.

Tell us within 48 hours of delivery and we'll refund or replace it — no quibbles.

Yes. The outer box and liner go in your kerbside recycling, and the wool insulation is natural and compostable. Ice packs can be refrozen and reused, or emptied and recycled.

The insulation and ice packs keep everything chilled for up to 48 hours, so your order will stay fresh in a safe, shaded spot until you're back.

Unpack as soon as you can and refrigerate at 0–5°C. Anything you won't use before its use-by date freezes beautifully — defrost thoroughly in the fridge before cooking, and don't refreeze once thawed.