Terms of service
The Organic Butchery and Eversfield Organic is a trading division of DTC Foods Ltd.
The use of our website www.organicbutchery.co.uk and the purchase of products from DTC Foods Ltd, The Organic Butchery through the website is as a condition of your agreement with our following terms and conditions.
These terms and conditions and your use of this website are governed by English law and you agree to submit to the non exclusive jurisdiction of the English court. This law does not affect your statutory rights.
We reserve the right to review and make changes to our terms and conditions from time to time, you should check this page periodically for changes.
1. Prices, descriptions and availability of goods
The Organic Butchery regularly review the prices on the website, and all prices are subject to change without prior notice. However the customer will only pay the price of goods at the time of purchase. The images and packaging of the goods on our website are for illustrative purposes only. Although we endeavour to show our goods accurately, we cannot guarantee that your device's display of the colours will accurately show images as intended and as each item is hand cut by our butchers individual products may vary slightly. We do not accept liability for any inaccuracies, comissions or errors in our product descriptions, including pictures, information and prices.
If an order has been placed which contains products that are currently unavailable, an alternative will be offered or a full refund of the product will be processed. The refunded amount will appear back into the account you initially paid with, please allow up to 5 working days for the transaction to appear. The Organic Butchery are not responsible for any discrepancies regarding the processing of a refund.
The Organic Butchery is an independent, small-scale farm, therefore all our products are subject to availability. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.
All prices on www.organicbutchery.co.uk are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).
2. Delivery
Our products will be sent in boxes directly to you, insulated with thermal insulation packaging using 100% wool.
A national courier is used for all deliveries. We deliver all around mainland Britain, excluding the Highlands and Islands. We do not ship internationally.
We will endeavour to deliver to you on your chosen delivery date and time slot if a pre-12 service is selected, however we cannot guarantee this and orders can sometimes be delayed due to factors outside of control (including but not limited to adverse weather conditions, strike actions, vehicle breakdowns, traffic congestion). In the event of a delay we will inform you as soon as possible. Orders will not be delivered any later than a day after the original delivery time. If it is later than this we will arrange a replacement order or refund. We shall not be liable for the impact of delayed orders so please do plan ahead and allow an extra 24 hours if you need your order for a certain date.
If you are not home to receive your box, our couriers will leave the goods in your designated place that has been stated by you. Note that if no delivery message is left, the box may be left in a secure place of the couriers choosing or will be returned to the depot and could result in the products being unsuitable for consumption. DTC Foods Ltd will not be liable for any products wasted in relation to the delivery notes. Once your delivery instructions have been followed and completed by us, you will accept that you are in possession of the delivered goods. We expressly disclaim all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
Delivery details must be entered correctly - we will deliver to the address stated on your order confirmation and cannot be held responsible for losses as a result of an incorrect address or postcode.
Order amends should be managed directly with The Organic Butchery and not via the courier. In the event of a delivery not being delivered through direct customer contact with a third party courier, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a third party.
Alterations to the delivery address cannot be accommodated within 24 hours of the scheduled delivery. In instances where customers directly engage with DPD to modify the delivery location, our company cannot be held liable for any resulting delivery complications.
Please see our “FAQ Delivery” for further information about delivery times and rates.
3. Payment & Security
The security of your financial information is very important to us. All of our online payments will be processed through our secure payment service provider Paydough or PayPal to ensure the highest possible level of security and fraud protection available for all of our customers. Our website uses SSL (Secure Socket Layer) in order to encrypt sensitive information during the payment process. We currently accept all of the major credit & debit cards. All transactions are shown in pounds sterling (£).
4. Cancellations, Complaints and Refunds
You can cancel your order within 48 hours/2 days after your online purchase, as long as there is at least 72 hours/3 days before your delivery date. The exception is for Christmas orders - please see Christmas FAQs.
We hope that you enjoy our products. You must inspect your goods as swiftly as possible after delivery and notify us within 48 hours of any issues. If for any reason you are unhappy, please let us know why, by sending us the batch number, any photographs and the reason why you are disappointed with the product. Do not throw the product away as we may need to recall it to confirm the problem. Please be aware that we cannot assume responsibility if the products are frozen upon delivery and subsequently an issue is observed upon defrosting.
When we have looked at the evidence, we will then consider reimbursing you by means of a credit for a future order or resending the product. We will do our very best to respond as quickly as possible and try to resolve it. Email to: hello@organicbutchery.co.uk, phone: 01460 279509
5. Copyrights and Trademarks
DTC Foods Ltd, The Organic Butchery reserves all copyright of content provided on this website (including photos, illustrations, designs, logos & texts). Use, printing or copying of materials on this website, other than in the course of browsing, choosing products and placing order with us, is prohibited. In case you want to share our photos, illustrations, designs, logos & texts, please let us know and we’ll find a solution: hello@organicbutchery.co.uk.
In the event of infringement DTC Foods Ltd, The Organic Butchery, reserves the right to raise legal proceedings to protect its commercial interests.
6. Information Collection and Sharing
We ask for certain details in our registration and payment processes such as your name, address and contact information. We keep your records to make future transactions quicker and smoother for you. We will not share or sell this information to third parties other than as disclosed in this statement. If for any reason you wish us not to store information as detailed above please contact us via email hello@organicbutchery.co.uk or phone 01460 279509.
Please see our Privacy Policy for more information.
7. Cookies
We use Cookies containing the users data, these are stored on your computer and used to remember your identity and to enable your shopping basket contents to be stored until your next visit. The website also uses temporary Cookies used to track your searches, basket items and checkout details. Some internet security software may block the use of temporary Cookies or you may have this function disabled in either case you may not be able to use the website effectively. Please contact us if you experience difficulties and we will do our best to help.
Please see our Privacy Policy for more information.
More information on cookies can be found here.
8. Log Files
We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
9. Limitations of Liability
All information provided on our website is free of charge and therefore you acknowledge that it would be unreasonable to hold us liable in respect of the website and the information contained on it. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.
10. Offers
At any time, there could be several discount codes available to use on site. All codes can only be used once per customer in a single transaction. The minimum spend of £50 still applies. Codes cannot be used in conjunction with any other codes, including The Organic Butchery Club points.
The Organic Butchery Club points expire 6 months after customers last order.
These Subscription Terms apply to subscription orders placed with The Organic Butchery, a trading name of DTC Foods Ltd (“we”, “us” or “our”). They should be read alongside our general Terms and Conditions, Privacy Policy and Delivery and Returns Policy.
1. How subscriptions work
By starting a subscription, you agree to receive and pay for recurring deliveries at the frequency selected during checkout.
Your subscription will continue until it is paused or cancelled by you, or ended by us in accordance with these Terms. There is no minimum commitment unless one is clearly stated before you subscribe.
You authorise us to charge your chosen payment method automatically for each recurring order, including the applicable product price, delivery charge and any other charges clearly disclosed to you.
2. Subscription prices
The price displayed when you first subscribe is the price applicable at that time. Subscription prices are not fixed and may change during your subscription.
Prices may change due to factors including livestock and ingredient costs, seasonal availability, supplier prices, production costs, packaging, delivery charges, taxes or other costs outside our reasonable control.
Unless we tell you otherwise, an updated price will automatically apply to your next subscription order and subsequent orders.
We will take reasonable steps to notify you of all price changes before the affected payment is taken. Where the price of an individual subscription product increases by more than 10% at one time, we will provide advance notice using the contact details registered to your account.
Any notification will explain the new price and when it will take effect. You may change, pause or cancel your subscription before the stated payment cut-off if you do not wish to accept the new price.
You are responsible for keeping your email address and other contact information up to date. We will not be responsible if a notification does not reach you because your details are incorrect, your inbox is full or the message is filtered as spam.
Price changes will not be applied retrospectively to an order for which payment has already been taken.
3. Subscription discount and trial period
The subscription discount available when you first subscribe is part of a trial and is not guaranteed for the lifetime of your subscription.
We may increase, reduce, replace or withdraw the subscription discount following or during the trial period. This may change the amount you pay for future subscription orders.
We will take reasonable steps to notify you in advance of any change to the subscription discount. Where the change would increase the price you pay by more than 10%, we will provide advance notice using the contact details registered to your account.
The updated discount and price will apply automatically from the date stated in our notification. If you do not wish to continue at the updated price, you may pause or cancel your subscription before your next order is processed, without a cancellation fee.
Any introductory offer, promotional price, voucher or free product may be limited to a specified period or number of deliveries. Once an offer ends, your subscription will continue at the then-current applicable subscription price.
Promotional offers cannot be applied retrospectively and may not be used with another offer unless expressly stated.
4. Payment
Payment will normally be taken on or around the date shown in your account or subscription notification.
You must ensure that your payment and billing details are correct and that sufficient funds are available.
If payment fails, we may:
- attempt to take payment again;
- contact you to request an alternative payment method;
- delay or cancel the affected delivery; or
- pause or cancel your subscription after repeated failed payments.
5. Managing your subscription
You may change the delivery frequency, skip a delivery, pause your subscription or cancel it through your online account or by contacting us.
Changes must be made before the order cut-off shown in your account or order notification. If an order has already been processed, prepared or dispatched, we may be unable to amend or cancel it.
Cancelling a subscription prevents future recurring orders. It does not automatically cancel an order that has already been processed or paid for.
We will not charge a cancellation fee.
6. Product availability and substitutions
Our products are seasonal and depend on livestock, farming, butchery and supplier availability. We cannot guarantee that every product or cut will always be available.
If a subscription product is unavailable, we may:
- provide a reasonable substitute of similar type, quality and value;
- omit the unavailable product and provide an appropriate refund or account credit;
- delay the delivery with your agreement; or
- cancel and refund the affected order.
We will take account of allergies or dietary requirements that you have notified to us. However, customers must always check the product label and allergen information before consumption.
We may make minor changes to product specifications, cuts, packaging, weights or presentation where reasonably necessary, provided these do not materially reduce the overall quality or value of the order.
7. Product weights
Some meat products are sold by approximate weight because they are individually prepared and natural variation is unavoidable.
Where the final weight differs from the advertised or estimated weight, any price adjustment or permitted weight tolerance will be handled in accordance with the information displayed on the relevant product page.
8. Delivery
Subscriptions are subject to our usual delivery areas, charges, minimum order values and delivery terms.
Delivery dates and times are estimates unless we expressly agree otherwise. Occasionally, circumstances outside our reasonable control may delay delivery. We will contact you where possible and take reasonable steps to minimise the delay.
You are responsible for ensuring that the delivery address, access information and safe-place instructions are accurate.
Because our products are perishable, you should unpack and refrigerate or freeze them promptly following delivery and follow any storage instructions provided.
If no one is available to receive the order, we may leave it in the designated safe place or follow the delivery instructions associated with your order. Once delivered in accordance with those instructions, you are responsible for storing the products appropriately.
9. Cancellations, returns and refunds
Most of our meat and food products are perishable and liable to deteriorate rapidly. The usual statutory right to change your mind and return an online purchase may therefore not apply to these products.
This does not affect your legal rights where goods are faulty, damaged, unsafe, not as described or otherwise fail to meet the standards required by law.
If there is a problem with an order, please contact us as soon as reasonably possible and provide your order details and, where appropriate, photographs.
We may ask you to retain the affected product and packaging while we investigate. Depending on the circumstances, we may offer a replacement, refund or account credit.
Nothing in these Terms limits your statutory rights.
10. Changes to the subscription service
We may make reasonable changes to the subscription service or these Terms, including changes required to reflect:
- changes in law or regulation;
- changes to our products, suppliers or delivery arrangements;
- improvements to our systems or services;
- security or fraud-prevention requirements; or
- changes to our reasonable operating costs.
11. Our right to pause or cancel a subscription
We may pause, refuse or cancel a subscription where:
- payment cannot be collected;
- products cannot be supplied;
- delivery to your address is no longer available;
- we reasonably suspect fraud, misuse or abuse of an offer;
- you breach these Terms or our general Terms and Conditions; or
- continuing the subscription becomes unlawful or impracticable.
12. Our responsibility to you
We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for loss or damage that was not reasonably foreseeable, arises from incorrect information or instructions supplied by you, or results from circumstances outside our reasonable control.
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory rights concerning faulty or misdescribed goods.
Our products are supplied for domestic and private use unless otherwise agreed. We are not responsible for business losses arising from a consumer subscription.
13. Contacting you
We may contact you by email, SMS, telephone or through your online account using the details you provide.
Subscription notices, including notifications about pricing, discounts or changes to the service, may be sent electronically.
14. Governing law
These Terms are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you will also retain any mandatory protections and rights to bring proceedings available to you under the laws applicable where you live.
15. Contact details
The Organic Butchery is a trading name of DTC Foods Ltd.